We may collect the following types of information:

a) Information you provide directly:

• Name, email address, phone number, password.
• Payment details (processed securely by Stripe; see Section 5).
• Service listings, descriptions, availability, pricing (Providers).
• Booking details, service requests, reviews (Clients).

b) Information collected automatically:

• Device and browser information.
• IP address and approximate location (based on IP).
• Cookies and tracking data (see Section 8).
• Usage data such as pages visited, features used, and session length.

c) Information from third parties:

• Stripe and other payment processors for payment verification.
• Identity verification providers (if required).

We use your personal data to:

• Provide and operate the Platform.
• Process bookings, payments, and payouts.
• Communicate with you (support, updates, notifications).
• Improve and personalize your user experience.
• Prevent fraud, misuse, or illegal activity.
• Comply with legal obligations.

For users in the UK/EU, we rely on:

• Contractual necessity (to provide our services, bookings, payouts).
• Legitimate interests (improving the Platform, fraud prevention, security).
• Legal obligations (tax, accounting, anti-fraud).
• Consent (marketing communications, cookies, where required).

We do not sell your personal data. We may share your information with:

• Clients and Providers (limited to what is necessary for a booking).
• Payment processors (Stripe) for secure payments and payouts.
• Service providers (hosting, analytics, customer support).
• Legal authorities if required to comply with law or protect safety.

• All payments are processed securely by Stripe.
• OnCommando does not store or have access to your full credit card or bank details.
• Providers receive payouts through Stripe Connect and must provide necessary information for identity verification.
• Stripe processes payment information in compliance with PCI-DSS (Payment Card Industry Data Security Standard).
• For details, see Stripe's Privacy Policy: https://stripe.com/privacy.

• We retain your data as long as your account is active.
• If you close your account, we may still retain certain information for legal, tax, or fraud prevention purposes.
• Data no longer needed will be securely deleted or anonymized.

You have the right to:

• Request access to the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to certain types of processing.
• Request data portability.
• Withdraw consent at any time (for marketing/cookies).

To exercise these rights, email us at privacy@oncommando.com.

We use cookies and similar technologies to:

• Keep you logged in.
• Save preferences.
• Measure site performance.
• Run marketing and retargeting campaigns (with consent).

You can disable cookies in your browser settings, though some features may stop working.

We use industry-standard measures (encryption, secure servers, access controls) to protect your data.

However, no system is 100% secure. You use the Platform at your own risk.

If we transfer your data outside the UK/EU, we ensure safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

The Platform is not intended for anyone under 18. We do not knowingly collect personal data from minors.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.